These symptoms are clues, not a diagnosis. I check the door and locking system before deciding which parts, if any, need replacing.
Locks when open, but not when closed
Often points to alignment or a dropped door: the locking points may not line up with the keeps in the frame. It does not automatically mean the lock has failed.
The handle will not lift
Could be resistance from alignment, a worn gearbox or a multipoint mechanism fault. Forcing the handle can add strain to parts that are already struggling.
The handle lifts, but the lock will not engage
The movement may not be reaching the locking points. The gearbox, strip and alignment need checking rather than assuming that the visible handle is the cause.
The key turns or spins, but nothing happens
A cylinder, gearbox or internal mechanism fault can cause this. Tell me whether the door is open or shut and whether the handle still moves.
The door is jammed shut
A failed mechanism may have left the locking points engaged. Restoring access comes before inspecting the fault; non-destructive entry is attempted wherever practical.
You need to push or pull the door to lock it
This can indicate a dropped door, misaligned keeps or resistance in the mechanism. The fit of the door needs checking alongside the lock.
This includes back doors, double glazed doors, patio and French doors, as well as sliding patio door lock faults. If the door is insecure now, call before forcing it.